ADA Compliance
The City of St. Augustine remains committed to providing accessibility to all and provides for handicapped accessible parking in the city. For a map of accessible parking locations, Click Here To notify the city regarding accessibility concerns contact: Will Franke, Building Official, Phn: 904.825.1065, Fax: 904.209.4335, Email: wfranke@citystaug.com; or Todd Grant, Public Works Deputy Director, Phn: 904.825.1040, Fax: 904.209.4286, Email: tgrant@citystaug.com. You may also write either of these contacts at City of St. Augustine, P.O. Box 210, St. Augustine, FL 32085-0210.

Consumer Confidence Report
The City of St. Augustine remains committed to providing clean and safe drinking water. For the previous year's sampling results please click here. To notify the city regarding water treatment concerns contact: Patrick Timoney, Water Treatment Plant Supervisor, Phn: 904.825.1044, Fax: 904.823-2280, Email: ptimoney@citystaug.com; or woperators@citystaug.com, or write the City of St. Augustine, P.O. Box 210, St. Augustine, FL 32085-0210.

 

Utility Service

Residential and Commercial

Customer Service Department

To make a water bill payment or to sign up to

make payments by bank draft, click here.

Applications to establish utility service at an existing account must be made in the Department of Finance, Budget and Management at 50 Bridge St. Same day service is available on accounts established prior to 12:00pm (noon).

Commercial accounts require a deposit or surety bond in an amount determined by usage. Commercial and residential accounts require a deposit, which may be waived under certain conditions, and turn-on fee totaling $155.00 plus a photo ID and proof of Social Security number, or two photo ID's.

For more information on additional requirements, call the Customer Service Division at 904.825.1037.

Applications to OPEN NEW UTILITY ACCOUNT:

Single Family Water & Sewer Account
Multi-Family Water & Sewer Account
Commercial Water & Sewer Account

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Public Works Department


FIRST-TIME CONSTRUCTION AND INSTALLATION of City Water and/or

Sewer service lines and meter assemblies:
People interested in first-time connection to City water or sewer service (other than establishing or transferring utility service for an existing account) should first study the Utility Availability, New Connections & Changes of Use Frequently Asked Questions which includes instructions for submitting a Request for Letter of Availability form to inquire about water and/or sewer availability for a specific property.

The Request for Letter of Availability form should be submitted for the following projects:


• New residential construction (single-family dwellings, mobile homes and multifamily buildings)
• New non-residential construction (occupied commercial and industrial buildings)
• Changes in the type of use of an existing building
• Adding seats to an existing restaurant
• Additions to an existing non-residential building
• Fire sprinkler systems
• Irrigation systems (other than private wells)

For additional information related to first-time connection to City water or sewer, please call the Public Works Department at 904.825.1040.

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