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Your Government
Residents
Businesses
Visitors
Utility Service
Commercial
Applications to establish utility service at an existing account must be made in the Department of Finance, Budget and Management at 50 Bridge St. Same day service is available on accounts established prior to 12:00pm (noon).
Commercial accounts require a deposit or surety bond in an amount determined by usage. Also, commercial accounts require a service charge plus a photo ID and proof of Social Security number, or two photo ID's.
For more information on additional requirements, call the Customer Service Division at 904-825-1037.
Additional Service Application Forms
Connection to City Water or Sewer Service
People interested in first-time connection to City water or sewer service (other than establishing utility service at an existing account) may do so by submitting a Request for Letter of Availability form.
Once completed, this form should be submitted to the Public Works Department, 75 King Street (Lobby B, 4th Floor) or faxed to the number on the form. A response will be mailed usually within one or two working days.
The Request for Letter of Availability form should be submitted for the following projects:
• New residential construction (single-family dwellings, mobile homes and multifamily buildings)
• New non-residential construction (occupied commercial and industrial buildings)
• Changes in the use or occupancy of an existing building
• Adding seats to an existing restaurant
• Additions to an existing non-residential building
• Fire sprinkler systems
• Irrigation systems (other than private wells)
For additional information related to first-time connection to City water or sewer, please call the Public Works Department at 904.825.1040.