ADA Compliance
The City of St. Augustine remains committed to providing accessibility to all and provides for handicapped accessible parking in the city. For a map of accessible parking locations, Click Here To notify the city regarding accessibility concerns contact: Will Franke, Building Official, Phn: 904.825.1065, Fax: 904.209.4335, Email: wfranke@citystaug.com; or Todd Grant, Public Works Deputy Director, Phn: 904.825.1040, Fax: 904.209.4286, Email: tgrant@citystaug.com. You may also write either of these contacts at City of St. Augustine, P.O. Box 210, St. Augustine, FL 32085-0210.

Consumer Confidence Report
The City of St. Augustine remains committed to providing clean and safe drinking water. For the previous year's sampling results please click here. To notify the city regarding water treatment concerns contact: Patrick Timoney, Water Treatment Plant Supervisor, Phn: 904.825.1044, Fax: 904.823-2280, Email: ptimoney@citystaug.com; or woperators@citystaug.com, or write the City of St. Augustine, P.O. Box 210, St. Augustine, FL 32085-0210.

Finishing touches were being made on the City’s new Financial Services Center before its opening on Monday, July 3.

FSC = Convenience

City’s New Financial Services Center
Opens for Business on Monday, July 3

New conveniences include drive-up window & short-term free parking

No longer will hunting for a parking place and walking to City Hall’s fourth floor be a part of paying a water bill or parking ticket. Starting on Monday, July 3, those services and a lot more will be available at the City’s new Financial Services Center (FSC) located at 50 Bridge Street, between Granada and Cordova streets.

After extensive renovations to the site that was formerly the City of St. Augustine’s main fire station, the FSC is positioned to offer increased service to the City’s customers. The most outstanding feature will be the convenience offered by the new drive-up window and the free 30 minute parking spaces located just steps from the front door. A new a 24-hour drop box replacing the familiar feature outside City Hall will be located at the drive-up window.

The FSC features ample space for customer service representatives to meet one-on one with city customers and a community meeting room available for small meetings. 

The Financial Services Center, including the new drive-up window, will be open Monday thru Friday, 7:30am to 5:00pm excluding holidays. 

For more information call 825-1037.

Tour the Financial Services Center

  • Customer Service

The heart of the FSC is customer service. Every day, representatives meet a steady stream of people paying parking tickets or utility bills, opening or closing residential and commercial accounts, taking tour guide exams or buying a pet’s license.

For most people, their only interaction with City Hall is through Customer Service, and that interaction has never been easier.

With 30-minute limit parking spaces just steps from the FSC’s entrance, there will always be a place to park short term. The customer service reception area has ample space for representatives to meet with customers quickly and efficiently.

Running in to pay a City bill will take no longer than running in a convenience store for a loaf of bread.

  • Drive-Up Window & 24-hr Drop Box

Drive-up windows.  We use them at banks and fast-food restaurants and we do so because they’re  convenient. Now that familiar convenience is available when you need to pay a parking ticket or utility bill.

The FSC’s drive-up window is on Granada St. Access to and exit from the window is on Granada St., and is open starting at 7:30am to 5:00pm, Monday through Friday.

For many years, the 24 hour drop-box located on Granada St. has been a popular way to make payments. The drop box is still available, but it has been relocated to the FSC drive-up window. And of course, the drop box is available 24/7/365.

  • Community Meeting Room

One feature of the FSC sure to be a favorite is the FSC Community Meeting Room. The room is available for clubs and community organizations to hold small board or membership meetings or have special programs and presentations.

The room has a capacity of approximately 30 people, convenient restroom facilities, and is easily accessible after hours.

The FSC Facts………..

Location 50 Bridge St., between Granada St. & Cordova St.

Hours: Monday - Friday, 7:30am - 5:00pm

Services: Pay parking tickets, utility payments, open new accounts, take tour guide tests and obtain pet licenses

Contact: 904.825.1037, Monday-Friday, 7:30am-5:00pm or visit                       

 

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