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The City of St. Augustine remains committed to providing accessibility to all and provides for handicapped accessible parking in the city. For a map of accessible parking locations, Click Here To notify the city regarding accessibility concerns contact: Will Franke, Building Official, Phn: 904.825.1065, Fax: 904.209.4335, Email: firstname.lastname@example.org; or Todd Grant, Public Works Deputy Director, Phn: 904.825.1040, Fax: 904.209.4286, Email: email@example.com. You may also write either of these contacts at City of St. Augustine, P.O. Box 210, St. Augustine, FL 32085-0210.
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The City of St. Augustine remains committed to providing clean and safe drinking water. For the previous year's sampling results please click here. To notify the city regarding water treatment concerns contact: Patrick Timoney, Water Treatment Plant Supervisor, Phn: 904.825.1044, Fax: 904.823-2280, Email: firstname.lastname@example.org; or email@example.com, or write the City of St. Augustine, P.O. Box 210, St. Augustine, FL 32085-0210.
Kay David, an information host at the St. Augustine & St. Johns County Visitor Information Center (VIC) has been named the 2013 Tourism Employee of the Year in the Government Category. The award was presented during the St. Augustine, Ponte Vedra and the Beaches Visitors and Convention Bureau’s (VCB) 4th Annual State of the Industry Event at Renaissance Resort on May 14.
When nominated, David, who has been welcoming visitors to the city for nearly 15 years, was described as a “devoted and valuable city employee, community asset, and ambassador for the City of St. Augustine.” As an information host, David, along with her half dozen colleagues, greet and provide information to more than a quarter of a million visitors who enter the VIC each year as they begin their visit to St. Augustine.
In addition to greeting visitors, answering questions and helping them plan their visit, David is also responsible for providing an essential service for VCB members: ensuring their brochures are readily available for visitors by working with them to restock inventory. Her diligence and commitment to VCB members in this widely appreciated service has earned her the endearing moniker, “The Brochure Lady.”
Sharon Langford, the city’s Visitor Services Manager and David’s supervisor, noted that David daily draws on her extensive knowledge of the city’s history and amenities to make sure the city’s guests receive the most pertinent and specific information to make their trip a memorable experience.
David is the third city employee to receive the award. Caroline Craig, a fellow information host at the VIC received the award in 2010 in the attractions category as the government category had not been developed. In 2012, the initial year the award had a specific government category, the recipient was Catherine Culver, Operations Manager for Colonial Spanish Quarter Museum when the city still operated that museum. The government category honors federal, state, and local governmental employees whose work puts them in daily contact with visitors.
Other categories and their award recipients were: Ben Minxha, Ponte Vedra Beach Inn & Club in the accommodations category; Scott Schlecter, Ripley's Red Train Tours in the attractions category; and John "Jay" Glass, The Lodge and Club at Ponte Vedra Beach in the restaurant/bar category.
Prior to presenting the 2013 awards, Richard Goldman, the VCB’s executive director, spoke of the essential role the tourism industry employees play in the success of Florida’s Historic Coast, the area served by the VCB.
“Statistics, percentages and trends don’t really tell the story of Florida’s Historic Coast. It’s the people behind the scenes that are our true measure of success.” Goldman said, adding, “Friendly. Professional. Going above and beyond. Answering questions. Offering suggestions. Ensuring every guest has exactly what they need. The men and women who work in our tourism industry deliver on all these qualities and more. And that is what keeps our area’s tourism industry thriving.”
All total, there were 31 nominees in four categories for the 2013 Tourism Employee of the Year Awards. Other nominees were:
Christina Wilson, Beacher's Lodge Oceanfront Suites;
Kevin Schriver, Beacher's Lodge Oceanfront Suites;
Kelly Durham, Beacher's Lodge and Oceanfront Suites;
Luis Gomez, Beacher's Lodge Oceanfront Suites;
Nequita "Shay" Pates, Beacher's Lodge and Oceanfront Suites;
Perry McDonald, Casa Monica Hotel;
Joe Murphey, Renaissance World Golf Village Resort;
Jonathan "JJ" Stephens, Comfort Suites World Golf Village;
Patricia Howard, Sleep Inn St. Augustine;
Bruce Mohler, Ponte Vedra Inn & Club;
Mark Christy, Sawgrass Marriott;
Patrick Keating, Sawgrass Marriott;
Melisa Barnard, Ripley's Museum and Red Trains;
Adriana Smith, St. Augustine Historic Walking Tours;
Isabelle Miranda, City Walks and Tour St. Augustine;
Scott "Grimm" Abrams, Colonial Quarter;
Betsy Speer, St. Augustine Pirate & Treasure Museum;
Kal Lee, Old Town Trolley Tours;
Angel Helland, Old Town Trolley Tours;
Keith Snyder, Ripley's Red Train Tours;
Randy Hoff, Ripley's Red Train Tours;
Jerry Clark, Ripley's Red Train Tours;
Betsy Brummit, Ripley's Ghost Train Adventure;
Kathi Ellison, Ripley's St. Augustine Attractions;
Jennifer Shannon, The Tasting Tours;
Darlene Humphreys, St. Augustine Lighthouse & Museum;
Jerry & Jill Hall, Oldest Wooden School House Historic Museum & Gardens; and
Matt Jacoby, Donovan's Irish Pub.