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Frequently Asked Questions
The City of St. Augustine remains committed to providing accessibility to all and provides for handicapped accessible parking in the city. For a map of accessible parking locations, Click Here To notify the city regarding accessibility concerns contact: Will Franke, Building Official, Phn: 904.825.1065, Fax: 904.209.4335, Email: firstname.lastname@example.org; or Todd Grant, Public Works Deputy Director, Phn: 904.825.1040, Fax: 904.209.4286, Email: email@example.com. You may also write either of these contacts at City of St. Augustine, P.O. Box 210, St. Augustine, FL 32085-0210.
Consumer Confidence Report
The City of St. Augustine remains committed to providing clean and safe drinking water. For the previous year's sampling results please click here. To notify the city regarding water treatment concerns contact: Patrick Timoney, Water Treatment Plant Supervisor, Phn: 904.825.1044, Fax: 904.823-2280, Email: firstname.lastname@example.org; or email@example.com, or write the City of St. Augustine, P.O. Box 210, St. Augustine, FL 32085-0210.
The City of St. Augustine presents information on the City of St. Augustine Web site as a public service.
Every effort is made to ensure the accuracy of the information at the time it is posted, but due to the changing nature of the information, the accuracy cannot be guaranteed. Web site visitors are encouraged to consult with City of St. Augustine officials and employees to confirm the accuracy, reliability and timeliness of the information posted on the Web site. The City of St. Augustine shall not be liable for errors contained herein or for any damages in connection with the use of the information contained on the Web site.
Legal Disclaimer Regarding Links to Other Sites
Some of the linked sites are not under the control of the City of St. Augustine. Therefore, the City of St. Augustine makes no representations concerning their content, and is not responsible for their content. That the City of St. Augustine has provided a link to a site is not an endorsement, or an indication of affiliation with the sites' owners or publishers. There are risks in using any information, software, services or products found on the Internet; and the City of St. Augustine cautions you to make sure that you completely understand these risks before retrieving, using, relying upon, or purchasing anything via the Internet.
Notification that Information Provided is Public Information
Any information provided by you to the City of St. Augustine, including but not limited to feedback, questions, comments, and suggestions are non-confidential; moreover, such information is a public record subject to public inspection pursuant to law. The City of St. Augustine has no obligation of any kind with respect to such information and is free to reproduce, use, and disclose the information to others without limitation.
Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public-records request, do not send electronic mail to this entity. Instead, contact the city department to request the information either by phone or in writing.
If you would like to contact the city for more information regarding this notice, please contact the City Clerk's Office at 904.825.1007.
No Commercial Use
To the extent allowed by the Public Records Act, commercial use of the Web site materials including the city crest, is prohibited without written permission of the City of St. Augustine
E-Mail Not Legal Notice
Communications made through e-mail and messaging system shall in no way be deemed to constitute legal notice to the City of St. Augustine or any of its agencies, officers, employees, agents, or representatives, with respect to any existing or potential claim or cause of action against the city or any of its agencies, officers, employees, agents, or representatives, where notice to the City is required by any federal, state or local laws, rules, or regulations.
Title VI Public Notice
The City of St. Augustine fully complies with Title VI of the Civil Rights Act of 1964 and related statues and regulations in all programs and activities. The City operates without regard to race, color, national origin, creed, income, gender, age and disability. Any person who believes him/herself or any specific class of persons, to be subjected to discrimination prohibited by Title VI may by him/herself or by representative file a written complaint with the City. A complaint must be filed no later than 180 days after the date of the alleged discrimination.
City proceedings are conducted in accessible locations and materials can be provided in accessible formats. In accordance with the Americans with Disabilities Act, persons needing a special accommodation to participate in City proceedings should contact the individual or agency sending notice no later than five calendar days prior to the proceeding at the address given on the notice. Any handicapped person requiring an interpreter for the hearing impaired or the visually impaired, or any non-English speaking person wishing to attend a proceeding should contact the individual or agency sending notice no later than five calendar days prior to the proceeding at the address given on the notice and an interpreter will be provided.
Telephone 904.825.1007; 1.800.955.8771 (TDD) or 1.800.955.8770 (V), via Florida Relay Service.
To read the Title VI Program compliance procedures for tracking and investigating Title VI complaints, click here.
The City of St. Augustine is an Equal Employment Opportunity Advocate. If you feel you have any questions about equal employment opportunities, or feel you may have been discriminated against, you may contact the City Human Resources Division at (904) 825-1013. To read the Policy Statement regarding equal opportunity, click here.
Section 504 / Americans with Disabilities Act (ADA)
The City of St. Augustine is a Section 504 / ADA Compliant Advocate. If you feel you may have been discriminated against, you may contact the City Human Resources Division at (904) 825-1013.
Federal Fair Housing Law
The City of St. Augustine is a Fair Housing Advocate (City Ordinance #95-13, Section 16-26) and prohibits discrimination based upon race, color, religion, sex, national origin, age, disability, sexual orientation or familial status when renting, selling or financing a home or property. If you feel you have been discriminated against, you may file a housing discrimination complaint at: 1-800-669-9777 (Toll Free) or 1-800-927-9275 (TTY) or locally, the Building Official, City of St. Augustine at (904) 825-1065. To read the statement, click here.
Disadvantaged Business Enterprise
The City of St. Augustine has established a Disadvantaged Business Enterprise program in accordance with regulations of the U. S. Department of Transportation (DOT), 49 CFR Part 26. To read the policy statement, click here.